Complete rewrite of the interaction model:
Before: numbered steps + uppercase overline labels + cramped option cards
→ felt like a government form, not gentle guidance
After: conversational questions with generous choice cards
→ "How can we help you today?" not "1. I'M HERE TO"
Key changes:
- Questions as warm sentences, not uppercase labels
- ChoiceCards: generous padding (20px × 16px), descriptions explaining
each option, check icon on selection
- TypePills: pill-shaped buttons with proper touch targets for funeral types
- CompletedRow: "I'm here to: **Arrange a funeral now** · Change"
— explicit, accessible, no hidden pencil icon
- Only shows one question at a time — true progressive disclosure
- CTA only appears once location step is reached
- No step numbers, no badges — the vertical flow IS the progression
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Richie
1e8cd96648