diff --git a/src/components/pages/CemeteryStep/CemeteryStep.tsx b/src/components/pages/CemeteryStep/CemeteryStep.tsx
index 6c04ece..e1b70a4 100644
--- a/src/components/pages/CemeteryStep/CemeteryStep.tsx
+++ b/src/components/pages/CemeteryStep/CemeteryStep.tsx
@@ -134,12 +134,14 @@ export const CemeteryStep: React.FC<CemeteryStepProps> = ({
         Cemetery
       </Typography>
 
-      <Typography variant="body1" color="text.secondary" sx={{ mb: 5 }}>
+      <Typography variant="body1" color="text.secondary" sx={{ mb: 2 }}>
         {isPrePlanning
           ? 'If you haven\u2019t decided on a cemetery yet, the funeral provider can help with this later.'
           : 'Choose where the burial will take place.'}
       </Typography>
 
+      <Divider sx={{ mb: 4 }} />
+
       <Box
         component="form"
         noValidate
diff --git a/src/components/pages/CoffinsStep/CoffinsStep.tsx b/src/components/pages/CoffinsStep/CoffinsStep.tsx
index a5011a0..dda304a 100644
--- a/src/components/pages/CoffinsStep/CoffinsStep.tsx
+++ b/src/components/pages/CoffinsStep/CoffinsStep.tsx
@@ -418,12 +418,11 @@ export const CoffinsStep: React.FC<CoffinsStepProps> = ({
     >
       {/* ─── Sidebar (left panel) ─── */}
 
-      {/* Heading */}
-      <Typography variant="display3" component="h1" sx={{ mb: 2 }} tabIndex={-1}>
+      {/* Heading — matches VenueStep / ProvidersStep list layout */}
+      <Typography variant="h4" component="h1" sx={{ mb: 0.5, pt: 2 }} tabIndex={-1}>
         Choose a coffin
       </Typography>
-
-      <Typography variant="body1" color="text.secondary" sx={{ mb: 3 }}>
+      <Typography variant="body2" color="text.secondary" sx={{ mb: 2 }}>
         {isPrePlanning
           ? 'Browse the range to get an idea of styles and pricing.'
           : 'Browse our selection of bespoke designer coffins.'}
@@ -457,7 +456,7 @@ export const CoffinsStep: React.FC<CoffinsStepProps> = ({
       <Divider sx={{ mb: 3 }} />
 
       {/* ─── Categories menu — single-select with expandable subcategories ─── */}
-      <Typography variant="h5" sx={{ mb: 1.5 }}>
+      <Typography variant="h6" sx={{ mb: 1.5 }}>
         Categories
       </Typography>
       <Box component="nav" aria-label="Filter by category" sx={{ mb: 3 }}>
@@ -518,7 +517,7 @@ export const CoffinsStep: React.FC<CoffinsStepProps> = ({
       <Divider sx={{ mb: 3 }} />
 
       {/* ─── Price range slider with editable inputs ─── */}
-      <Typography variant="h5" sx={{ mb: 1.5 }}>
+      <Typography variant="h6" sx={{ mb: 1.5 }}>
         Price
       </Typography>
       <Box sx={{ px: 1, mb: 1.5 }}>
@@ -568,7 +567,7 @@ export const CoffinsStep: React.FC<CoffinsStepProps> = ({
       <Divider sx={{ mb: 3 }} />
 
       {/* ─── Sort by ─── */}
-      <Typography variant="h5" sx={{ mb: 2 }}>
+      <Typography variant="h6" sx={{ mb: 2 }}>
         Sort by
       </Typography>
       <TextField
diff --git a/src/components/pages/ConfirmationStep/ConfirmationStep.stories.tsx b/src/components/pages/ConfirmationStep/ConfirmationStep.stories.tsx
index cbe4834..0c6738e 100644
--- a/src/components/pages/ConfirmationStep/ConfirmationStep.stories.tsx
+++ b/src/components/pages/ConfirmationStep/ConfirmationStep.stories.tsx
@@ -55,9 +55,10 @@ export const Default: Story = {
       email="jane.smith@example.com"
       phone="0412 345 678"
       callbackTimeframe="within 2 hours"
+      contactPhone="1800 987 888"
       onViewPlan={() => alert('View plan')}
       nextSteps={[
-        { label: 'Start detailed arrangement', onClick: () => alert('Arrangement') },
+        { label: 'Start another arrangement', onClick: () => alert('Arrangement') },
         { label: 'Go to dashboard', onClick: () => alert('Dashboard') },
       ]}
       navigation={nav}
@@ -86,3 +87,12 @@ export const PrePlanning: Story = {
 export const Minimal: Story = {
   render: () => <ConfirmationStep email="jane.smith@example.com" navigation={nav} />,
 };
+
+// ─── No email ───────────────────────────────────────────────────────────────
+
+/** At-need without email — phone callback only */
+export const NoEmail: Story = {
+  render: () => (
+    <ConfirmationStep phone="0412 345 678" onViewPlan={() => alert('View plan')} navigation={nav} />
+  ),
+};
diff --git a/src/components/pages/ConfirmationStep/ConfirmationStep.tsx b/src/components/pages/ConfirmationStep/ConfirmationStep.tsx
index 53834c0..c45ddaf 100644
--- a/src/components/pages/ConfirmationStep/ConfirmationStep.tsx
+++ b/src/components/pages/ConfirmationStep/ConfirmationStep.tsx
@@ -1,12 +1,69 @@
 import React from 'react';
 import Box from '@mui/material/Box';
-import CheckCircleOutlineIcon from '@mui/icons-material/CheckCircleOutline';
+import Card from '@mui/material/Card';
 import type { SxProps, Theme } from '@mui/material/styles';
+import { keyframes } from '@mui/material/styles';
 import { WizardLayout } from '../../templates/WizardLayout';
 import { Typography } from '../../atoms/Typography';
 import { Button } from '../../atoms/Button';
+import { Divider } from '../../atoms/Divider';
 import { Link } from '../../atoms/Link';
 
+// ─── Animated tick ──────────────────────────────────────────────────────────
+
+const scaleIn = keyframes`
+  0%   { transform: scale(0.85); opacity: 0; }
+  60%  { transform: scale(1.04); opacity: 1; }
+  100% { transform: scale(1); opacity: 1; }
+`;
+
+/** Animated success tick — circle draws, then checkmark appears */
+const AnimatedTick: React.FC<{ size?: number }> = ({ size = 80 }) => (
+  <Box
+    sx={{
+      width: size,
+      height: size,
+      animation: `${scaleIn} 0.6s ease-out both`,
+      '@keyframes drawCircle': {
+        from: { strokeDashoffset: 251 },
+        to: { strokeDashoffset: 0 },
+      },
+      '@keyframes drawCheck': {
+        from: { strokeDashoffset: 60 },
+        to: { strokeDashoffset: 0 },
+      },
+      '& circle': {
+        strokeDasharray: 251,
+        strokeDashoffset: 251,
+        animation: 'drawCircle 0.7s ease-out 0.2s forwards',
+      },
+      '& polyline': {
+        strokeDasharray: 60,
+        strokeDashoffset: 60,
+        animation: 'drawCheck 0.4s ease-out 0.8s forwards',
+      },
+    }}
+  >
+    <svg viewBox="0 0 100 100" width={size} height={size} fill="none">
+      <circle
+        cx="50"
+        cy="50"
+        r="40"
+        stroke="var(--fa-color-brand-400)"
+        strokeWidth="4"
+        strokeLinecap="round"
+      />
+      <polyline
+        points="32,52 45,65 68,38"
+        stroke="var(--fa-color-brand-500)"
+        strokeWidth="5"
+        strokeLinecap="round"
+        strokeLinejoin="round"
+      />
+    </svg>
+  </Box>
+);
+
 // ─── Types ───────────────────────────────────────────────────────────────────
 
 /** Next step link shown on the confirmation page */
@@ -26,6 +83,8 @@ export interface ConfirmationStepProps {
   phone?: string;
   /** Expected callback timeframe (at-need) */
   callbackTimeframe?: string;
+  /** Business contact phone number for making changes */
+  contactPhone?: string;
   /** Navigation links to next steps */
   nextSteps?: ConfirmationLink[];
   /** Callback for "View your plan" */
@@ -60,6 +119,7 @@ export const ConfirmationStep: React.FC<ConfirmationStepProps> = ({
   email,
   phone,
   callbackTimeframe = 'within 2 hours',
+  contactPhone = '1800 987 888',
   nextSteps = [],
   onViewPlan,
   navigation,
@@ -68,73 +128,124 @@ export const ConfirmationStep: React.FC<ConfirmationStepProps> = ({
 }) => {
   return (
     <WizardLayout variant="centered-form" navigation={navigation} hideHelpBar={hideHelpBar} sx={sx}>
-      <Box sx={{ textAlign: 'center', py: 4 }}>
-        {/* Success icon — muted, not celebratory */}
-        <CheckCircleOutlineIcon
-          sx={{
-            fontSize: 64,
-            color: 'var(--fa-color-brand-500)',
-            mb: 3,
-            opacity: 0.8,
-          }}
-          aria-hidden
-        />
+      <Box sx={{ textAlign: 'center', py: { xs: 4, md: 6 } }}>
+        {/* Animated success tick */}
+        <Box sx={{ display: 'flex', justifyContent: 'center', mb: 3 }}>
+          <AnimatedTick size={80} />
+        </Box>
 
         {/* Heading */}
         <Typography variant="display3" component="h1" sx={{ mb: 2 }} tabIndex={-1}>
           {isPrePlanning ? 'Your plan has been saved' : 'Your arrangement has been submitted'}
         </Typography>
 
-        {/* Body text */}
-        {isPrePlanning ? (
-          <Box sx={{ maxWidth: 480, mx: 'auto', mb: 4 }}>
-            <Typography variant="body1" color="text.secondary">
-              You can return and update it anytime.
-              {email && ` We've sent a copy to ${email}.`}
-            </Typography>
-            <Typography variant="body1" color="text.secondary" sx={{ mt: 2 }}>
-              When the time comes, your family can contact us and we&apos;ll have everything ready.
-            </Typography>
-          </Box>
-        ) : (
-          <Box sx={{ maxWidth: 480, mx: 'auto', mb: 4 }}>
-            <Typography variant="body1" color="text.secondary">
-              A funeral arranger will call you
-              {phone && ` on ${phone}`} {callbackTimeframe} to confirm the details.
-              {email && ` A confirmation has been sent to ${email}.`}
-            </Typography>
-            <Typography variant="body1" color="text.secondary" sx={{ mt: 2 }}>
-              If you need to make changes before then, call us on{' '}
-              <Link href="tel:1300000000" underline="always">
-                1300 000 000
-              </Link>
-              .
-            </Typography>
-          </Box>
-        )}
+        {/* Brief reassurance line */}
+        <Typography
+          variant="body1"
+          color="text.secondary"
+          sx={{ mb: 4, maxWidth: 480, mx: 'auto' }}
+        >
+          {isPrePlanning
+            ? 'Everything is safely stored. You can come back and update it anytime.'
+            : `We've received your arrangement and someone will be in touch shortly.`}
+        </Typography>
 
-        {/* View plan CTA */}
+        {/* What happens next — warm card */}
+        <Card
+          variant="outlined"
+          sx={{
+            textAlign: 'left',
+            p: { xs: 3, md: 4 },
+            mb: 4,
+            maxWidth: 560,
+            mx: 'auto',
+            bgcolor: 'var(--fa-color-surface-warm)',
+            borderColor: 'var(--fa-color-brand-200)',
+          }}
+        >
+          <Typography variant="h5" sx={{ mb: 2 }}>
+            What happens next
+          </Typography>
+
+          {isPrePlanning ? (
+            <Box
+              component="ul"
+              sx={{ m: 0, pl: 2.5, display: 'flex', flexDirection: 'column', gap: 1.5 }}
+            >
+              {email && (
+                <Typography component="li" variant="body2" color="text.secondary">
+                  We&apos;ve sent a copy of your plan to <strong>{email}</strong>
+                </Typography>
+              )}
+              <Typography component="li" variant="body2" color="text.secondary">
+                You can return and make changes at any time — your plan will be here
+              </Typography>
+              <Typography component="li" variant="body2" color="text.secondary">
+                When the time comes, your family can contact us and we&apos;ll have everything ready
+              </Typography>
+            </Box>
+          ) : (
+            <Box
+              component="ul"
+              sx={{ m: 0, pl: 2.5, display: 'flex', flexDirection: 'column', gap: 1.5 }}
+            >
+              <Typography component="li" variant="body2" color="text.secondary">
+                A funeral arranger will call you
+                {phone && (
+                  <>
+                    {' '}
+                    on <strong>{phone}</strong>
+                  </>
+                )}{' '}
+                {callbackTimeframe} to confirm the details
+              </Typography>
+              {email && (
+                <Typography component="li" variant="body2" color="text.secondary">
+                  A confirmation has been sent to <strong>{email}</strong>
+                </Typography>
+              )}
+              <Typography component="li" variant="body2" color="text.secondary">
+                Need to make changes before then? Call us on{' '}
+                <Link href={`tel:${contactPhone.replace(/\s/g, '')}`} underline="always">
+                  {contactPhone}
+                </Link>
+              </Typography>
+            </Box>
+          )}
+        </Card>
+
+        {/* Primary CTA */}
         {onViewPlan && (
-          <Button variant="contained" size="large" onClick={onViewPlan} sx={{ mb: 4 }}>
+          <Button variant="contained" size="large" onClick={onViewPlan} sx={{ mb: 2 }}>
             View your plan
           </Button>
         )}
 
-        {/* Next steps */}
+        {/* Secondary links */}
         {nextSteps.length > 0 && (
-          <Box sx={{ display: 'flex', flexDirection: 'column', gap: 1.5, alignItems: 'center' }}>
-            {nextSteps.map((link) => (
-              <Button
-                key={link.label}
-                variant="text"
-                color="secondary"
-                onClick={link.onClick}
-                href={link.href}
-              >
-                {link.label}
-              </Button>
-            ))}
-          </Box>
+          <>
+            <Divider sx={{ my: 3, maxWidth: 480, mx: 'auto' }} />
+            <Box sx={{ display: 'flex', flexDirection: 'column', gap: 1, alignItems: 'center' }}>
+              {nextSteps.map((link) => (
+                <Link
+                  key={link.label}
+                  href={link.href || '#'}
+                  onClick={
+                    link.onClick
+                      ? (e: React.MouseEvent) => {
+                          e.preventDefault();
+                          link.onClick?.();
+                        }
+                      : undefined
+                  }
+                  underline="hover"
+                  sx={{ fontWeight: 500 }}
+                >
+                  {link.label}
+                </Link>
+              ))}
+            </Box>
+          </>
         )}
       </Box>
     </WizardLayout>
diff --git a/src/components/pages/CrematoriumStep/CrematoriumStep.tsx b/src/components/pages/CrematoriumStep/CrematoriumStep.tsx
index c5f5644..9b01501 100644
--- a/src/components/pages/CrematoriumStep/CrematoriumStep.tsx
+++ b/src/components/pages/CrematoriumStep/CrematoriumStep.tsx
@@ -128,7 +128,7 @@ export const CrematoriumStep: React.FC<CrematoriumStepProps> = ({
         Crematorium
       </Typography>
 
-      <Typography variant="body1" color="text.secondary" sx={{ mb: 5 }}>
+      <Typography variant="body1" color="text.secondary" sx={{ mb: 2 }}>
         {isPrePlanning
           ? 'Review the crematorium details. You can update this later.'
           : isCremationOnly
@@ -136,6 +136,8 @@ export const CrematoriumStep: React.FC<CrematoriumStepProps> = ({
             : 'Confirm the crematorium and let us know about any preferences.'}
       </Typography>
 
+      <Divider sx={{ mb: 4 }} />
+
       <Box
         component="form"
         noValidate
diff --git a/src/components/pages/DateTimeStep/DateTimeStep.tsx b/src/components/pages/DateTimeStep/DateTimeStep.tsx
index 1fcac04..7369adc 100644
--- a/src/components/pages/DateTimeStep/DateTimeStep.tsx
+++ b/src/components/pages/DateTimeStep/DateTimeStep.tsx
@@ -165,12 +165,14 @@ export const DateTimeStep: React.FC<DateTimeStepProps> = ({
         A few important details
       </Typography>
 
-      <Typography variant="body1" color="text.secondary" sx={{ mb: 5 }}>
+      <Typography variant="body1" color="text.secondary" sx={{ mb: 2 }}>
         {isAtNeed
           ? 'We just need a few details to help arrange the service.'
           : "If you're not sure about dates yet, that's fine. You can update this later."}
       </Typography>
 
+      <Divider sx={{ mb: 4 }} />
+
       <Box
         component="form"
         noValidate
diff --git a/src/components/pages/IntroStep/IntroStep.tsx b/src/components/pages/IntroStep/IntroStep.tsx
index 3420c17..904d215 100644
--- a/src/components/pages/IntroStep/IntroStep.tsx
+++ b/src/components/pages/IntroStep/IntroStep.tsx
@@ -103,10 +103,12 @@ export const IntroStep: React.FC<IntroStepProps> = ({
         Let&apos;s get started
       </Typography>
 
-      <Typography variant="body1" color="text.secondary" sx={{ mb: 5 }}>
+      <Typography variant="body1" color="text.secondary" sx={{ mb: 2 }}>
         {SUBHEADING}
       </Typography>
 
+      <Divider sx={{ mb: 4 }} />
+
       <Box
         component="form"
         noValidate
diff --git a/src/components/pages/ProvidersStep/ProvidersStep.tsx b/src/components/pages/ProvidersStep/ProvidersStep.tsx
index 678ed13..f8767cd 100644
--- a/src/components/pages/ProvidersStep/ProvidersStep.tsx
+++ b/src/components/pages/ProvidersStep/ProvidersStep.tsx
@@ -154,7 +154,7 @@ export const ProvidersStep: React.FC<ProvidersStepProps> = ({
           top: 0,
           zIndex: 1,
           bgcolor: 'background.default',
-          pt: 1.5,
+          pt: 3,
           pb: 1.5,
           mx: { xs: -2, md: -3 },
           px: { xs: 2, md: 3 },
@@ -224,7 +224,16 @@ export const ProvidersStep: React.FC<ProvidersStepProps> = ({
       <Box
         role="list"
         aria-label="Funeral providers"
-        sx={{ display: 'flex', flexDirection: 'column', gap: 2, pb: 3 }}
+        sx={{
+          display: 'flex',
+          flexDirection: 'column',
+          gap: 2,
+          pb: 3,
+          pt: 2,
+          px: { xs: 2, md: 3 },
+          mx: { xs: -2, md: -3 },
+          bgcolor: 'var(--fa-color-surface-subtle)',
+        }}
       >
         {providers.map((provider) => (
           <ProviderCard
diff --git a/src/components/pages/VenueStep/VenueStep.tsx b/src/components/pages/VenueStep/VenueStep.tsx
index a312161..c53cadb 100644
--- a/src/components/pages/VenueStep/VenueStep.tsx
+++ b/src/components/pages/VenueStep/VenueStep.tsx
@@ -139,7 +139,7 @@ export const VenueStep: React.FC<VenueStepProps> = ({
           top: 0,
           zIndex: 1,
           bgcolor: 'background.default',
-          pt: 1.5,
+          pt: 3,
           pb: 1.5,
           mx: { xs: -2, md: -3 },
           px: { xs: 2, md: 3 },
@@ -205,7 +205,16 @@ export const VenueStep: React.FC<VenueStepProps> = ({
       <Box
         role="list"
         aria-label="Available venues"
-        sx={{ display: 'flex', flexDirection: 'column', gap: 2, pb: 3 }}
+        sx={{
+          display: 'flex',
+          flexDirection: 'column',
+          gap: 2,
+          pb: 3,
+          pt: 2,
+          px: { xs: 2, md: 3 },
+          mx: { xs: -2, md: -3 },
+          bgcolor: 'var(--fa-color-surface-subtle)',
+        }}
       >
         {venues.map((venue) => (
           <VenueCard